 Minimum Degree: Graduate/ MBA HM
 Minimum Years / type of experience:
2-5 years
 Area-specific knowledge:
 A passion for customer service. Guest House Officer
ensure that clients receive the best customer service
possible by maintaining high standards for staff.
 Problem-solving abilities. You’ll need to think on your
feet to quickly resolve problems and other issues as they
arise in a timely and accurate manner.
 Communication skills. Whether with a guest or an
employee, Guest House Officer need to communicate
effectively to ensure everything runs smoothly.
 Management skills. Guest House Officer are often
responsible for large teams across multiple departments
(e.g., front desk, reception, guest services, customer
service).
 Time-management skills. As a Guest House Officer,
you can be pulled in multiple directions at once, so it’s up
to you to manage your time effectively.
 Organizational skills. Guest House Officer are
responsible for multiple aspects of day-to-day operation,
so it’s essential to remain organized.

1. Plan and coordinate the provision of friendly, efficient services to guests Schedule activities for guests
2. Plan and coordinate all promotional activities
3. Coordinate and supervise all activities for guests
4. Assist with check-ins / check-outs of clients
5. Greet Guests upon arrival
6. Assist guests with airline bookings and reconfirmation’s
7. Assist all departments in being receptive to the needs of guests
8. Assist staff with language and culture
9. Attend recreation activities when necessary
10. Plan and conduct group and function rundown meetings
11. Assist in any other duties when required by the Front Office Manager
12. Assist with translations (information: guest directory; menus etc.) as required
13. Provide feedback from Guests to Front Office Manager for action